Terms & Conditions
The site is operated by Pension Partners LLP, a limited liability partnership, whose registered office is The Old Rectory, Church Lane, Hallow, Worcestershire WR2 6PF. Pensions Partners LLP is authorised and regulated by the Solicitors Regulation Authority (registered number OC343029) and is subject to the SRA Code of Conduct which can be accessed at www.sra.org.uk/solicitors/standards-regulations/.
Pension Partners LLP is registered for VAT with registration number 948 0383 04.
The terms “Pension Partners”, “us” or “we” refers to Pension Partners LLP and the term “you” or "your" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only and does not constitute legal advice. It is subject to change without notice. Whilst we endeavour to ensure the accuracy of the information on this website we cannot guarantee or provide a warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found on it. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website, including any content provided by third parties, is entirely at your own risk, for which we shall not be liable.
If any of these terms and/or conditions become invalid or contravene applicable regulations then the remaining provisions will not be affected.
This website and all materials including, but not limited to, the design, layout, look, appearance and graphics are protected by copyright, trade marks and other rights of intellectual property owned by or licensed to us. Reproduction (in whole or part) is prohibited. You may not create a link to this website from another website or document without Pension Partners prior written consent.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Governing Law and Jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
We are committed to providing high quality advice and client care. If you have a complaint, please contact us in the manner set out in your engagement letter with the details.
If you do not have an engagement letter, please send your complaint to Pauline Anning firstname.lastname@example.org.
We will send you written confirmation acknowledging receipt of your complaint. We will then investigate your complaint, requesting further information from you if this is necessary when undertaking our investigations. A full copy of our complaints procedure is available on request.
If we are unable to reach a satisfactory conclusion you may ask the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ, or by telephone on 0300 555 0333 or by email at email@example.com to consider the complaint.
Any complaint to the Legal Ombudsman must usually be made within six months of the date of receiving our final written response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. You can raise your concerns with them at www.sra.org.uk/consumers/problems/report-solicitor.page.
Pension Partners LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Pension Partners LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2013.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- testimonials and other information relevant to our services
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our services
- We may periodically send promotional emails about new services or other information which we think you may find of interest using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the address give in our contact page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find of interest if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address given in our contact page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.